Terms of Use

Free Shipping & Shipping Fee

Free shipping for orders greater than $29 (after discounts and promotions) applies to The U.S., UK, Canada, Australia and New Zealand.

For orders under $29, $8.85 shipping fee will be added at checkout.

This applies to all standard ground shipments to any destination within the United States excluding Hawaii, Alaska and Puerto Rico.

For Hawaii, Alaska and Puerto Rico customers, please contact us for shipping quote before checkout, support@petprosupplies.com 

Shipping Notice

Pet Pro Supplies notify usually within 1 business day by responding with an update to your order confirmation email.

Items ship Monday - Friday. 

Estimated delivery times are 4 -15 business days. 

Due to Covid-19, a few items are shipping from different warehouse that might takes up to 25 business days.

You will receive an email with parcel tracking number after items ship out . 

Contact us anytime about your orders, info@petprosupplies.com.


Return Policy

If for any reason you are unsatisfied with the quality of the products we sent you, we will refund your entire purchase price (except custom products, please make sure you read the product details provided before purchasing). We think that you should be completely happy with our products. If your products were not everything you had hoped for, please email us at info@petprosupplies.com and we will straighten things out.


Privacy Policy

All physical address and email information is kept private and never sold, marketing is only sent to customers who opt-in via the checkout system. Promotional emails are only sent to customers who opt-in via the newsletter form in the website footer or via the checkout. For any questions please contact info@petprosupplies.com.



We may use third-party companies to serve ads and provide content through the Services. These companies may use cookies and other Data Collection Tools that are not sent by us to learn about your use of the services and other websites and apps in order to present personalized advertisements and other messages that may be of interest to you. Pet Pro Supplies is not responsible for such cookies and tracking software.